Privacy policy


Groupe Baelen, we attach great importance to the protection and respect of your privacy.

We hereby intend to communicate to you clear and precise information concerning the collection and processing of personal data that you are required to provide to us through the (referred to as the "Site").


Art.1 Confidentiality rules

The General Data Protection Regulation of 27 April 2016 (hereinafter the GDPR) applies from 25 May 2018. It imposes strict rules and conditions on businesses and traders in the processing of personal data of their customers and prospects, in order to protect their privacy. 

Art.2 The person responsible for processing

The person responsible for processing of your personal data is Groupe Baelen, responsible for the site you visit and to which you provide data.


Art.3 Legal basis for data processing and use

We may only use your personal data for legitimate and necessary purposes (Art. 6 GDPR). This means in practice that we process your personal data, whether or not in electronic form, for legitimate purposes within the framework of the contractual relationship, between the business and security/safety.

These purposes include, but are not limited to, the following:

  • Process and execute your orders and contracts;
  • Manage your account and business relationship;
  • Provide you with commercial, promotional, advertising or information about the use of our services;
  • Communications in connection with the performance of a contract;
  • Improve the design, layout, and overall functionality of the site;
  • Analyze data for statistical purposes

Art.4 What is personal data?

Personal data includes all information about you on the basis of which you can be identified (hereinafter referred to as "data"). Anonymous data, which do not allow you to be identified, are therefore not considered as personal data. Your personal data may therefore include:

  • Data relating to your identity (name, surname, address, VAT number, business number, etc.);
  • Personal status data (telephone number, personal e-mail, etc.);
  • Financial and transaction data (Data relating to the means of payment, bank account number, billing details, etc.);
  • Data relating to the performance of the contract concluded with us (subject of the contract, billing address, professional data, etc.);
  • Data relating to the use of electronic equipment, such as computers (password, log data, electronic identification data, billing details, etc.);

Sensitive Data:
The processing of personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, as well as the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning sexual life or orientation of a natural person are prohibited.
We undertake to strictly respect this prohibition.


Art.5 Sources and origins of personal data

In principle, the data we have comes from you, when you fill out a form. If you do not intend to provide the mandatory or necessary information, you may lose the benefit of certain benefits and/or we may decide to terminate our services for your benefit or we will be unable to perform the contract.


Art.6 Access to personal data – With whom do we share your information?

In accordance with the regulations in force, the data can be transmitted to the competent authorities on request and in particular to public bodies, exclusively to meet the legal obligations, the auxiliaries of justice, the officers and agencies responsible for the recovery of debts, as well as in the case of the search for the perpetrators of offences committed on the internet.

Your data is primarily for internal use. We may disclose your data to third parties, who will be able to process it, for legitimate reasons, including the proper performance of the contract, when we use service providers and sub-contractorscontractors for the execution of the order or services provided by us (technical services, payment service, payment security, deliveries, sending of commercial prospection, etc.).

We only give them the data they need to perform their services.

However, we will ensure that our subcontractors comply with the GDPR regulations.

The processing of data by the latter is governed by a strict legal framework.


Art.7 Data retention period

We use the necessary means to ensure that the retention of personal data for the purposes described above does not exceed the legal periods.


Art.8 What are your rights?

We undertake to take appropriate technical and organisational measures to guarantee the security of the processing of personal data of each individual (Art. 32 of the GDPR).
In accordance with the applicable laws and regulations regarding the protection of personal data, you have a certain number of rights relating to to your personal data to know :

  • Right of access (Art. 15 of the GDPR) and information

You have the right to be informed in a concise, transparent, intelligible and easily accessible way of how your data is processed. You also have the right to obtain confirmation that data concerning you is processed and, if applicable, to access your own personal data and the right to obtain or make a copy of it to the extent reasonable.

  • Right of rectification (Art. 16 GDPR)

    You have the right to have inaccurate data about you corrected. You also have the right to complete incomplete data.
  • Right to be forgotten (or Right of erasure - Art. 17 of the GDPR) and Right to limitation of processing (Art. 18 of the GDPR)

We undertake to grant the erasure of your personal data in particular in the following cases:

  • Data no longer needed for the purposes for which they were collected or processed;
  • You object to the treatment;
  • Personal data has been illegally processed.
  • Right of portability (Art. 20 GDPR)

    You have the right to receive your data in a structured format, commonly used and readable by a machine, for your personal use or to transmit it to a third party of your choice.

  • Right to withdraw consent at any time (GDPR s.7)

    You may withdraw your consent to the processing of your data when the processing is based on your consent. Withdrawal of consent does not compromise the lawfulness of the consent-based processing prior to withdrawal.
  • Right to lodge a complaint (Art. 77 of the GDPR)
    The customer has the right to lodge a complaint with the Privacy Committee at any time if he considers that the processing of his personal data constitutes a violation of the GDPR.

To exercise your rights, you can contact us by email: contact


Art.9 Our commitment

We aim to implement security techniques to protect stored data against unauthorised access, improper use, alteration, unlawful or accidental destruction and accidental loss.

Art.10 Procedure in case of breaches

It is always possible that personal data processed in the context of the contractual relationship may fall into the wrong hands as a result of human error, computer error, etc.
Where the breach poses a high risk to the rights and freedoms of the individual, we will immediately inform the individual of the facts and measures. We will ensure that the necessary steps are taken to notify the Privacy Commission of the breach in question within 72 hours of becoming aware of it, unless the breach does not present a high risk to the rights and freedoms of the individual (Art. 32-34 GDPR).


Art. 11 Consent

You give your express, informed and unambiguous consent to the processing of personal data as described in this Privacy Notice. You have the right to withdraw your consent at any time by written request. We reserve the right to amend this Privacy Notice.

Art.12 Changes to our Privacy Policy

We may modify this Privacy Policy from time to time, in particular to comply with any regulatory, legal, editorial or technical developments.

Art.13 Contact

If you have any questions about this Privacy Policy, or if you have any requests regarding your data, you can contact us:

  • By e-mail at the following address: ;
  • By post at the following address: {site_addresse}.